Refund Policy

At GGhey.COM, we are committed to providing our customers with the highest quality products and services. If for any reason, you are not completely satisfied with your purchase, We support for a refund for 14 days after purchasing under the condition that the items haven't been used.

 

Eligibility for Refund

To be eligible for a refund, your request must meet one of the following criteria:

• The item you purchased is out of stock and we cannot fulfill your order.
• We need to verify your payment information, and you refuse or do not respond within 2 days.
• Your payment is less than the price listed on our website, and you refuse or do not respond within 2 days.

If your request meets the above criteria, please contact our customer support team by emailing us at [email protected].

 

Provide Necessary Information

In order to process your refund request, we may need additional information from you, such as your order number and payment information. Please provide us with all the necessary information to help us expedite the process.

 

Wait for Confirmation

Once we receive your refund request and all the necessary information, we will review your request and confirm whether or not it is eligible for a refund. We will notify you via email of our decision within 5 business days.

 

Receive Your Refund

If your refund request is approved, we will issue a refund to the original payment method used for the purchase. Please note that it may take several business days for the refund to appear on your account.

 

Non-Refundable Items

• Refunds will not be issued for the following reasons:
• You find a cheaper price on another site.
• You request a refund because you changed your mind and do not want the product after ordering.
• You require a refund for a delivered order.
• Any other reason not listed in the Eligibility for Refund section above.

 

We appreciate your understanding and cooperation in following these guidelines. If you have any questions or concerns, please do not hesitate to contact our customer support team. Thank you for choosing GGhey.COM.